Date: Apr 10, 2018
Source: Park Hotel Tokyo
Park Hotel Tokyo announced on April 10 that it has launched “3 Concierges of OMOTENASHI” that will showcase unique Japanese aesthetics as well as “omotenashi” Japanese hospitality starting in 2018.
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Date: Aug 22, 2017
Source: Maikoya Osaka
OSAKA, Japan, Aug. 22, 2017 — Maikoya Osaka, a high-end Japanese cultural experience venue, recently introduced the world’s first geisha themed cafe and restaurant in Osaka.
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Students learn how to guide tourists at 2020 Games
Date: Aug 6, 2014
Source: NHK World
Japanese students are learning how to welcome foreign tourists and offer them hospitality (Omotenashi) in preparation for the 2020 Olympics and Paralympics.
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Omotenashi – The Heart of Japanese Hospitality
By Muneyuki Joraku
I think it’s about creating a non-dominant relationship between a person who’s offering the service and a person who is receiving it. It could be the CEO of a big company, a famous star or an ordinary housewife, but there’s only one simple relationship between host and guest. An example of the best Omotenashi is when the host anticipates the needs of the guest in advance and offers a pleasant service that guests don’t expect. They should not wait for instructions from their guests, as guests who make their requests directly are considered unsophisticated in Japan.
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